Shipping policy

Akmal Hardware delivers products across Pakistan. We serve homeowners, contractors, builders, retailers, and hardware dealers nationwide.

2. Delivery Charges

Karachi Deliveries

  • Flat delivery charge: PKR 300

Other Cities

  • Delivery charges vary depending on product weight, quantity, dimensions, and destination.
  • Shipping charges will be communicated before order confirmation.
  • Customers may contact us directly for an estimated shipping cost.

3. Retailer & Bulk Orders (Bilty Service)

For retailers, wholesalers, and bulk purchases, we offer Bilty transport services across Pakistan.

How Bilty Works:

  1. You place your order with Akmal Hardware.
  2. We pack and dispatch the goods through a transport company (Goods Adda).
  3. A Bilty receipt is generated as proof of shipment.
  4. We send you a WhatsApp photo of the Bilty receipt.
  5. You collect your goods from the transport terminal in your city.

4. Delivery Time

  • Karachi orders are generally delivered within 1–2 working days.
  • Orders for other cities are usually delivered within 3–7 working days.
  • Delivery times may vary depending on product availability, transport schedules, public holidays, weather conditions, and courier delays.

6. Address & Contact Information

Please ensure that your delivery address, city, and contact number are accurate when placing an order.

Incorrect or incomplete information may result in delivery delays, returned shipments, or additional delivery charges.

Order Cancellation Policy

1. Cancellation Before Dispatch

Orders may be cancelled only before they have been dispatched.

2. No Cancellation After Dispatch

Once an order has been handed over to the courier or transport company, cancellations will not be accepted.

3. How to Cancel an Order

To request cancellation, please contact our team as soon as possible with your order details.

4. Store Rights

Akmal Hardware reserves the right to cancel or refuse any order due to:

  • Product unavailability
  • Pricing or listing errors
  • Incomplete customer information
  • Suspected fraudulent activity
  • Courier or transport limitations in certain areas